April14_2025
Never Again
"I understand the experience was not up to the expectation and this is not something which we strive for. However, I assure you that you will not have to face such issues again."
Chat with Walmart Our AI-powered assistant is designed to help, but may make mistakes. Never share sensitive info like a password or credit card. Walmart bot said Hi Stephen, I’m your customer support assistant. Thank you for being a Walmart+ member. You could save up to $1300.00 a year with your Walmart+ membership. What can we help you with?
My order My order
Return or refund Return or refund
Billing or charges Billing or charges
5:35 PM
You said My order 5:35 PM
Walmart bot said No problem! Select from your orders below.
Oct 13, 2025 order
$80.62
Delivery from store
Arrives today, 3pm-5pm
19 items
Tai Pei Pork Potstickers, Frozen Asian Appetizers, 46.5 oz Great Value Traditional Pasta Sauce, 24 oz Great Value Fiesta Blend Finely Shredded Cheese, 16 oz Bag Great Value Low-Moisture Part-Skim Mozzarella Finely Shredded Cheese, 16 oz Package +15
Select Order Oct 01, 2025 order
$99.01
Delivery from store
Delivered on Oct 02
28 items
Fresh Banana, Each Great Value Restaurant Style White Corn Tortilla Chips, 13 oz Great Value 4% Milkfat Minimum Small Curd Cottage Cheese, 48 oz Great Value Bacon Luncheon Meat, High Protein, 12 oz Aluminum Can +24
Select Order Sep 27, 2025 order
$53.04
Delivery from store
Delivered on Sep 27
13 items
Great Value White Corn Tortillas, 66.67 oz, 80 Count La Costena Green Pickled Jalapeño Peppers, 26 Oz Great Value Fiesta Cheese Finely Shredded Blend, 32 oz Bag Great Value Garlic Salt, 5.7 oz +9
Select Order 5:35 PM
You said Oct 13, 2025 order - order number 2000134-63041527 5:35 PM
Walmart bot said Oct 13, 2025 order
$80.62
Delivery from store
Arrives today, 3pm-5pm
19 items
Tai Pei Pork Potstickers, Frozen Asian Appetizers, 46.5 oz Great Value Traditional Pasta Sauce, 24 oz Great Value Fiesta Blend Finely Shredded Cheese, 16 oz Bag Great Value Low-Moisture Part-Skim Mozzarella Finely Shredded Cheese, 16 oz Package +15
Got it. What do you need help with?
5:35 PM
You said Didn't get my order 5:35 PM
Walmart bot said We’re sorry if your order is missing. We’ll need to connect you with an agent to help.
We are currently experiencing high chat volumes with longer than normal wait times. We appreciate your patience; however, if you prefer not to wait, many answers to commonly asked questions can be found in our Help section on Walmart dot com or on our mobile app.
Okay, I can connect you with someone. How do you want help, or do you need to go back?
5:36 PM
You said Start chat (1 min wait) 5:36 PM
Walmart bot said The next available agent will connect with you. Please check back in a minute or you may lose your place in the queue.
5:36 PM
You said I upgrade to the full year, and now my first order after 1 month trail I'm not getting delivery experience like first three orders. 5:36 PM
W Agent said Good news! Our agent Cadrick has joined the conversation.
5:38 PM
You said hi 5:38 PM
C Agent said Hello Stephen! Thank you for contacting Walmart.com , My name is Cadrick. I hope you are doing good today, Please allow me a moment to read the above chat so that I can assist you accordingly Thank you. Please do not close the Walmart application or move away from the browser as the chat might get disconnected, I would like to make sure that your issue is resolved 100%.
5:39 PM
You said I ordered for supper at 11:45am and it isn't being delivered... 5:39 PM
You said I upgrade to the full year of Walmart +, and now my first order after 1 month trail I'm not getting delivery experience like first three orders.
5:40 PM
C Agent said I can understand this error has made your experience bad and we never wanted you to face this issue , please accept my apologies for the discomfort caused. I’ll surely get this issue documented to make sure this is looked into and is never repeated again in future
5:40 PM
You said thank you. 5:41 PM
C Agent said I understand the experience was not up to the expectation and this is not something which we strive for. However, I assure you that you will not have to face such issues again.
5:41 PM
C Agent said Before we proceed. Can you please confirm your active phone number or Email address associated with this Walmart account for verification purpose?
5:41 PM
You said circlebird12@gmail.com 5:42 PM
You said I do not have the phone number handy 5:42 PM
You said I have autism, hence the home delivery issues, support needs 5:43 PM
C Agent said No need for that if you have the email.
5:43 PM
You said yes, CircleBird12@gmail.com 5:43 PM
C Agent said I am really sorry to hear that and I understand how hard it can be for you my mother in law also has it. So I can relate how hard it is.
5:45 PM
C Agent said Thank you so much for the verification, Please don’t go to any window or switch apps because there might be a chance that this chat will disconnect. I want to make sure that I can fix and resolve your issue. Just stay on the line and I’ll get back to you as soon as possible.
5:46 PM
You said It's ok, you have been informed 5:46 PM
C Agent said I have checked on your order details tracking and it has been confirmed that your order has been delayed by a margin. I am really sorry that you had to face this issue but I can see in my system that the stores had some issues and they assigned 2 drivers but due to system issues driver couldn’t accept the delivery that’s why they were unable to deliver your order. But now I want to be honest with as you that I don’t want you to wait anymore. In this situation what I can so for you is I can request cancelation on the order and issue you a $10 promo so you can place a new one with the express delivery so that you can get your order with a discount, would that work for you?
5:51 PM
You said sure, discount would be welcome 5:51 PM
You said oh, you want to cancel the order? 5:52 PM
Our AI-powered assistant is designed to help, but may make mistakes. Never share sensitive info like a password or credit card. Walmart bot said Hi Stephen, I’m your customer support assistant. Thank you for being a Walmart+ member. You could save up to $1300.00 a year with your Walmart+ membership. What can we help you with?
My order My order
Return or refund Return or refund
Billing or charges Billing or charges
5:35 PM
You said My order 5:35 PM
Walmart bot said No problem! Select from your orders below.
Oct 13, 2025 order
$80.62
Delivery from store
Arrives today, 3pm-5pm
19 items
Tai Pei Pork Potstickers, Frozen Asian Appetizers, 46.5 oz Great Value Traditional Pasta Sauce, 24 oz Great Value Fiesta Blend Finely Shredded Cheese, 16 oz Bag Great Value Low-Moisture Part-Skim Mozzarella Finely Shredded Cheese, 16 oz Package +15
Select Order Oct 01, 2025 order
$99.01
Delivery from store
Delivered on Oct 02
28 items
Fresh Banana, Each Great Value Restaurant Style White Corn Tortilla Chips, 13 oz Great Value 4% Milkfat Minimum Small Curd Cottage Cheese, 48 oz Great Value Bacon Luncheon Meat, High Protein, 12 oz Aluminum Can +24
Select Order Sep 27, 2025 order
$53.04
Delivery from store
Delivered on Sep 27
13 items
Great Value White Corn Tortillas, 66.67 oz, 80 Count La Costena Green Pickled Jalapeño Peppers, 26 Oz Great Value Fiesta Cheese Finely Shredded Blend, 32 oz Bag Great Value Garlic Salt, 5.7 oz +9
Select Order 5:35 PM
You said Oct 13, 2025 order - order number 2000134-63041527 5:35 PM
Walmart bot said Oct 13, 2025 order
$80.62
Delivery from store
Arrives today, 3pm-5pm
19 items
Tai Pei Pork Potstickers, Frozen Asian Appetizers, 46.5 oz Great Value Traditional Pasta Sauce, 24 oz Great Value Fiesta Blend Finely Shredded Cheese, 16 oz Bag Great Value Low-Moisture Part-Skim Mozzarella Finely Shredded Cheese, 16 oz Package +15
Got it. What do you need help with?
5:35 PM
You said Didn't get my order 5:35 PM
Walmart bot said We’re sorry if your order is missing. We’ll need to connect you with an agent to help.
We are currently experiencing high chat volumes with longer than normal wait times. We appreciate your patience; however, if you prefer not to wait, many answers to commonly asked questions can be found in our Help section on Walmart dot com or on our mobile app.
Okay, I can connect you with someone. How do you want help, or do you need to go back?
5:36 PM
You said Start chat (1 min wait) 5:36 PM
Walmart bot said The next available agent will connect with you. Please check back in a minute or you may lose your place in the queue.
5:36 PM
You said I upgrade to the full year, and now my first order after 1 month trail I'm not getting delivery experience like first three orders. 5:36 PM
W Agent said Good news! Our agent Cadrick has joined the conversation.
5:38 PM
You said hi 5:38 PM
C Agent said Hello Stephen! Thank you for contacting Walmart.com , My name is Cadrick. I hope you are doing good today, Please allow me a moment to read the above chat so that I can assist you accordingly Thank you. Please do not close the Walmart application or move away from the browser as the chat might get disconnected, I would like to make sure that your issue is resolved 100%.
5:39 PM
You said I ordered for supper at 11:45am and it isn't being delivered... 5:39 PM
You said I upgrade to the full year of Walmart +, and now my first order after 1 month trail I'm not getting delivery experience like first three orders.
5:40 PM
C Agent said I can understand this error has made your experience bad and we never wanted you to face this issue , please accept my apologies for the discomfort caused. I’ll surely get this issue documented to make sure this is looked into and is never repeated again in future
5:40 PM
You said thank you. 5:41 PM
C Agent said I understand the experience was not up to the expectation and this is not something which we strive for. However, I assure you that you will not have to face such issues again.
5:41 PM
C Agent said Before we proceed. Can you please confirm your active phone number or Email address associated with this Walmart account for verification purpose?
5:41 PM
You said circlebird12@gmail.com 5:42 PM
You said I do not have the phone number handy 5:42 PM
You said I have autism, hence the home delivery issues, support needs 5:43 PM
C Agent said No need for that if you have the email.
5:43 PM
You said yes, CircleBird12@gmail.com 5:43 PM
C Agent said I am really sorry to hear that and I understand how hard it can be for you my mother in law also has it. So I can relate how hard it is.
5:45 PM
C Agent said Thank you so much for the verification, Please don’t go to any window or switch apps because there might be a chance that this chat will disconnect. I want to make sure that I can fix and resolve your issue. Just stay on the line and I’ll get back to you as soon as possible.
5:46 PM
You said It's ok, you have been informed 5:46 PM
C Agent said I have checked on your order details tracking and it has been confirmed that your order has been delayed by a margin. I am really sorry that you had to face this issue but I can see in my system that the stores had some issues and they assigned 2 drivers but due to system issues driver couldn’t accept the delivery that’s why they were unable to deliver your order. But now I want to be honest with as you that I don’t want you to wait anymore. In this situation what I can so for you is I can request cancelation on the order and issue you a $10 promo so you can place a new one with the express delivery so that you can get your order with a discount, would that work for you?
5:51 PM
You said sure, discount would be welcome 5:51 PM
You said oh, you want to cancel the order? 5:52 PM
You said it says shopping now in progress 5:52 PM
C Agent said it says on tracking that the order has been delayed by 1 hour and above.
5:53 PM
C Agent said I have checked the tracking that’s why i am advising you to cancel the order.
5:53 PM
You said i just got notice they shopped half the order 5:54 PM
You said so it is now in progress? 5:54 PM
You said oh bad couldn't send retry You said now it shows entirely canceled and abandoned? 5:55 PM
You said when already they had 5 items shoped? 5:55 PM
You said asking for help made it worse :( 5:55 PM
C Agent said It is showing this from my side “Oct 13th, 2025(Delayed by 1hrs 2min)”
5:55 PM
You said The message says "You canceled your items today." 5:56 PM
You said I did not cancel, this is inaccurate, I did NOT cancel the order!!!! 5:56 PM
"there was a 911 emergency at the store which caused cancellation of your order and all other orders at the store."